Prosurfingtools respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through our Application at Prosurfingtools and our mobile applications (collectively, the “Application”). This Privacy Notice applies to you if you use our Application in the UK.
If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Application .
The Application is not intended for or directed to persons under the age of 18, and we will not knowingly collect information from persons under 18. To provide information to us through registration or in any other manner on the Application, you must be 18 years of age or older.
Prosurfingtools is a service that helps simulate real life surfing scenarios, competitions and outings.
We collect or receive personal information in a few different ways via the Application. Often, you choose what information to provide, but sometimes we require certain information in order for you to use, and for us to provide you with, the Application and the experiences you reserve or access through the Application.
There are a variety of different ways you may provide data to us, such as:
Account Creation. To create an account, you need to provide data including information such as your name, email address, phone number and a password. If you make a purchase or sign up for a subscription, you will need to provide payment and billing information.
Profile. To complete your profile, you may provide other information, such as a photo or birth date.
Posting and Uploading. We collect personal information from you when you provide, post or upload it to our Application, such as when you respond to a survey or provide a class rating or review.
Third Party Data. You may not provide information to us about someone else unless you have obtained the prior consent of the other person for us to receive and use their information, such as for emergency contact or referral purposes.
We log user data when you visit or otherwise use our Application, such as when you view or click on content or ads (on or off our Application), perform a search, browse, schedule a reservation and install or update one of our mobile apps. Specifically, the information we collect automatically may include information like internet protocol (“IP”) address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Application.
We may also collect precise geolocation data pertaining to your mobile device, if you have consented to providing this to us through your device settings. We may use this information to provide, promote, and improve our services (for example, by showing you competitions that are close to your location) and for related reasons, such as fraud prevention and security purposes.
The information we collect automatically enables us to better understand the visitors who come to our Application, where they come from, and what content on our Application is of interest to them. This enables us to improve the quality and relevance of our Application to our visitors.
We use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognise you and/or your device(s) on, off and across the Application, including when you use different devices. To learn more, including how to change your cookie settings, please see our Cookie Policy.
From time to time, we may receive personal information about you from third party sources to assist us in providing, evaluating and improving our Application and offerings, but only where these third parties represented either that you gave your consent or are otherwise legally permitted or required to disclose your personal information to us. We may collect information from third-party services including but not limited to Google, and Stripe or similar services if you use one of these services to log into or integrate with our Application. This information may include your name, email address, on such Applications. Logging in through these third-party services may allow you to interact with other users that maintain accounts through those services.
Application: To operate and maintain our Application and the products and services offered through our Application. For example, we use personal information to fulfil your requests, to customise your experience on our Application, such as by tailoring the content or experiences we show you.
Communication: To contact you through email, notices posted on our Applications or apps, and other ways. We will send you messages about the availability of our Application, security, customer service, or other service-related issues. We also send messages about the Application, updates, reminders, and promotional messages in accordance with your communications preferences. You may change your communication preferences at any time. Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices.
Customer Support: In connection with customer service inquiries and matters, such as to investigate, respond to and resolve complaints and service issues.
Marketing: For marketing purposes, such as to develop our marketing strategy and offer contests, sweepstake, or other promotions and to fulfil any related awards or discounts;
Research and Development: For research, analytical, record keeping, and reporting purposes; to develop and test new products, features and ideas; to learn about our customer base and Application and to evolve and improve our Application, products and services.
Fraud-Prevention, Security, and Investigations: We use your information to maintain the security of our Application, including to verify your identity and account, to investigate or prevent possible fraud, trial abuse (for example, running pre-authorizations), and/or other violations of our Terms of Use or this Privacy Notice and/or in connection with possible attempts to harm our members, visitors, studio partners or other third parties.
Cookies: We also allow third parties (such as advertising networks) to collect personal information about you through our Application for online behavioural advertising purposes. For further information, please see our Cookie Notice.
Other: For any other purpose identified at the point of collection or otherwise with your consent.
We do not sell or rent your personal information to other businesses or third parties for monetary or other valuable consideration.
We may disclose your personal information to the following categories of recipients or in the following circumstances:
Third party services providers and partners who provide data processing and other services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Application and market research), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information; to our group companies, to provide, develop, improve, and analyse the Application and our offerings;
We use reasonable security procedures and practices appropriate to the nature of the information to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We monitor our systems for possible vulnerabilities and attacks. However, we cannot guarantee 100% security of any information that you send us.
You have the following data protection rights:
You may correct, amend, or delete your personal information by editing your profile on the Application or contacting us.
You have the right to opt-out of receiving direct marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us.
You may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:
For certain categories of personal information, the right to request a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties;
The right to know the categories and specific pieces of personal information we collect, use, and disclose about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
The right to request that we delete the personal information we have collected from you or maintain about you; the right to opt out of our sale(s) of your personal information (if any);
And the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the GDPR.
You may designate an authorised agent to make a request on your behalf. You can do this by authorising your agent to access your Prosurfingtools account and making a request on your behalf by contacting us. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Our Application may contain links to third-party Applications or mobile apps, including social sharing features and other related tools. Please be aware that Prosurfingtools does not control these linked Applications or apps and that this Privacy Notice does not apply to any information you give to the owner of these Applications or apps. We encourage you to read the privacy policy of any third-party Application or app that you visit before you provide them with any information.
By using our Application, you agree to this Privacy Policy. We may occasionally update this Privacy Policy. The date of the most recent update of this document will always be displayed at the beginning of this page. If we change our Privacy Policy, we will post those changes on the Prosurfingtools Application. If we decide to use personal information in a manner different from that stated at the time it was collected, we will notify users via email (if an email address has been provided) or display a notice on Prosurfingtools. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of this Application constitutes your agreement to this Privacy Policy and any updates.
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.